IT IS IMPORTANT to mention in the FORM: name, surname and order number. Before proceeding with the payment, it is important to receive the order confirmation e-mail.

To speed up the process, you can send the photo of the payment receipt to the following e-mail address: contact@beautyoffice.eu indicating your name, surname and order number.

The average processing time for your order is 1-3 business days after you submit your automatic order confirmation. Goods are shipped worldwide using postal service Posti.fi

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. 

All shipments within Finland generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.  Baltics 1-2 working days, Nordic countries 2-5 working days, rest of Europe 3-7 working days and rest of the world 6-14 working days. 

The day of posting is not included.  Posti.fi is not liable of any delay which may be caused by the Customs procedures of the country of destination. 

Posti.fi have the right to ship goods in up to 45 calendar days in exceptional cases. 

Vikira OY shall not be obliged to reserve other products of the same order to the customer if one product is unavailable or delivery is delayed for reasons beyond the control of Vikira OY. Alternatively, the customer may accept either the delayed delivery of the product or the order / product cancellation.  

The customer is obliged to inspect the shipment within 14 days and to read the product instructions and terms of use prior to commissioning. 

The customer is responsible for the correctness of the contact information he / she has provided for delivery and billing. Unclaimed packages will be charged a round trip freight charge. 

Restrictions on the Post’s SmartPost service: The maximum size of the SmartPost post is 60 x 36 x 60 cm. Normally, almost all orders can be packed under the maximum size. However, if the parcel sent to the parcel terminal is too large due to the size of the order, the parcel will be delivered automatically to the nearest Post office. If you wish, you can contact beautyoffice.eu customer service in order to confirm the size of the shipment before delivery. 

If the wrong product has been delivered to the customer or the product is defective or damaged, the customer must immediately report the error to the email address: verkkokauppa@beautyoffice.eu